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The development and use of the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for measuring expectations and satisfaction with community-based psychiatric services in patients, relatives and professionals
9 references·16 citing·36 second hop
The development and use of the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for measuring expectations and satisfaction with community-based psychiatric services in patients, relatives and professionals (1993)The development and use of the Verona Exp…Advances in Consumer Research (2025)Advances in Consumer ResearchAnalyzing Quantitative Behavioral Observation Data. (1990)Analyzing Quantitative Behavi…Health Measurement Scales: A Practical Guide to Their Development and Use (1989)Health Measurement Scales: A …Research assessing consumer satisfaction with mental health treatment: A review of findings (1983)Research assessing consumer s…The scientific use of factor analysis: Raymond B. Cattell Plenum Press, £20.48 (1981)The scientific use of factor …Developing Better Measures of Consumer Satisfaction: Some Preliminary Results (1981)Developing Better Measures of…The Scientific Use of Factor Analysis in Behavioral and Life Sciences (1978)The Scientific Use of Factor …Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction (1978)Conceptualization and Measure…The Global Assessment Scale (1976)The Global Assessment ScaleLevels of service user satisfaction in secure settings – A survey of the association between perceived social climate, perceived therapeutic relationship and satisfaction with forensic services (2011)Levels of service user satisf…Social intervention for British Pakistani women with depression: randomised controlled trial (2010)Social intervention for Briti…Advance treatment directives for people with severe mental illness (2009)Advance treatment directives …Patients’ perceptions of the concept of the quality of care in the psychiatric setting: a phenomenographic study (2005)Patients’ perceptions of the …Does Meeting Needs Improve Quality of Life? (2004)Does Meeting Needs Improve Qu…Dropping out of care: inappropriate terminations of contact with community-based psychiatric services (2002)Dropping out of care: inappro…Determinants of subjective quality of life in patients attending community‐based mental health services. The South‐Verona Outcome Project 5 (2002)Determinants of subjective qu…Advance directives for patients compulsorily admitted to hospital with serious mental illness (2002)Advance directives for patien…What do patients expect of psychiatric services? A systematic and critical review of empirical studies (2001)What do patients expect of ps…Translation and cross-cultural adaptation of outcome measurements for schizophrenia. EPSILON Study 2. European Psychiatric Services: Inputs Linked to Outcome Domains and Needs. (2000)Translation and cross-cultura…Development, internal consistency and reliability of the Verona Service Satisfaction Scale – European Version (2000)Development, internal consist…Patient and relative education in community psychiatry: a randomized controlled trial regarding its effectiveness (1999)Patient and relative educatio…User perspective on needs and satisfaction with mental health services (1998)User perspective on needs and…Ethnic differences in satisfaction with mental health services among representative people with psychosis in South London: PRiSM Study 4 (1997)Ethnic differences in satisfa…Focus Groups in Mental Health Research: Enhancing the Validity of User and Provider Questionnaires (1996)Focus Groups in Mental Health…The assessment of needs in psychiatric patients. Interrater reliability of the Swedish version of the Camberwell Assessment of Needs instrument and results from a cross‐sectional study (1995)The assessment of needs in ps…Development of the Job Diagnostic Survey. (1975)The measurement of experienced burnout (1981)Qualitative Research: Introducing focus groups (1995)What determines patients’ satisfaction with their mental health care and quality of life? (2003)The psychosocial impact of caregiving on young people who have a parent with an illness or disability: Comparisons between young caregivers and noncaregivers. (2006)Past, current, and future perspectives on eco-tourism: a bibliometric review between 2001 and 2018 (2020)Construct validity in psychological tests. (1955)Cognitive Therapy and the Emotional Disorders (1975)SOCIAL VALIDITY: THE CASE FOR SUBJECTIVE MEASUREMENT or HOW APPLIED BEHAVIOR ANALYSIS IS FINDING ITS HEART 1 (1978)The Benefits of Mutual Support Groups for Parents of Children With Disabilities (2001)Patient Satisfaction with Transgender Health Services (2004)THE INFLUENCE OF RACE AND ETHNICITY IN CLIENTS’ EXPERIENCES OF MENTAL HEALTH TREATMENT (2013)Assessing the quality of reports of randomized clinical trials: Is blinding necessary? (1996)Quality criteria were proposed for measurement properties of health status questionnaires (2006)CONSORT 2010 Explanation and Elaboration: updated guidelines for reporting parallel group randomised trials (2010)Multidimensional assessment of coping: A critical evaluation. 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(1996)Interrater Reliability and Agreement (2000)Linking Mother–Father Differences in Parenting to a Typology of Family Parenting Styles and Adolescent Outcomes (2007)A Children's Global Assessment Scale (CGAS) (1983)Short screening scales to monitor population prevalences and trends in non-specific psychological distress (2002)Screening for Serious Mental Illness in the General Population (2003)The Service Provider Switching Model (SPSM) (1999)An Examination of the Determinants of Entertainment Vacationers’ Intentions to Revisit (2001)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)An Empirical Test of the Utility of the Observations-To-Variables Ratio in Factor and Components Analysis (1985)Coping strategies in mothers and fathers of preschool and school-age children with autism (2005)Conceptualizing and measuring cultures and their consequences: a comparative review of GLOBE's and Hofstede's approaches (2006)The moderating role of target-arousal on the impact of affect on satisfaction—an examination in the context of service experiences (2000)The influence of university image on student behaviour (2010)The impact of destination source credibility on destination satisfaction: The mediating effects of destination attachment and destination image (2012)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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this work references cited by second hop

References

  • 2025Advances in Consumer Research13,264 cited
  • 1989Health Measurement Scales: A Practical Guide to Their Development and Use9,594 cited
  • 1976The Global Assessment Scale4,981 cited
  • 1978The Scientific Use of Factor Analysis in Behavioral and Life Sciences2,165 cited
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  • 1978Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction493 cited
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  • 1983Research assessing consumer satisfaction with mental health treatment: A review of findings235 cited

Cited by

  • 1996Focus Groups in Mental Health Research: Enhancing the Validity of User and Provider Questionnaires253 cited
  • 2004Does Meeting Needs Improve Quality of Life?167 cited
  • 2005Patients’ perceptions of the concept of the quality of care in the psychiatric setting: a phenomenographic study152 cited
  • 1995The assessment of needs in psychiatric patients. Interrater reliability of the Swedish version of the Camberwell Assessment of Needs instrument and results from a cross‐sectional study139 cited
  • 2001What do patients expect of psychiatric services? A systematic and critical review of empirical studies

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135 cited
  • 1997Ethnic differences in satisfaction with mental health services among representative people with psychosis in South London: PRiSM Study 4134 cited
  • 1999Patient and relative education in community psychiatry: a randomized controlled trial regarding its effectiveness123 cited
  • 2000Development, internal consistency and reliability of the Verona Service Satisfaction Scale – European Version122 cited
  • 2002Advance directives for patients compulsorily admitted to hospital with serious mental illness120 cited
  • 1998User perspective on needs and satisfaction with mental health services113 cited
  • 2009Advance treatment directives for people with severe mental illness112 cited
  • 2002Determinants of subjective quality of life in patients attending community‐based mental health services. The South‐Verona Outcome Project 5108 cited
  • 2011Levels of service user satisfaction in secure settings – A survey of the association between perceived social climate, perceived therapeutic relationship and satisfaction with forensic services103 cited
  • 2002Dropping out of care: inappropriate terminations of contact with community-based psychiatric services101 cited
  • 2010Social intervention for British Pakistani women with depression: randomised controlled trial91 cited
  • 2000Translation and cross-cultural adaptation of outcome measurements for schizophrenia. EPSILON Study 2. European Psychiatric Services: Inputs Linked to Outcome Domains and Needs.78 cited