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The effects of quality management practices on customer satisfaction and innovation: a perspective from Jordan

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References

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2003The relationship between TQM practices, quality performance, and innovation performance

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584 cited

2004The relationship between organization strategy, total quality management (TQM), and organization performance––the mediating role of TQM452 cited

2001TQM and innovation: a literature review and research framework417 cited

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2022The Relationships between the Pillars of TPM and TQM and Manufacturing Performance Using Structural Equation Modeling27 cited
2020Configuring the Drivers and Carriers of Process Innovation in Manufacturing Organizations26 cited
2014CRM/e-CRM Effects on Banks Performance and Customer-Bank Relationship Quality26 cited
2017The impact of soft TQM and hard TQM on innovation performance: the moderating effect of organisational culture25 cited
2022Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria21 cited
2012Soft TQM practices in Indian cement industry - an empirical study18 cited
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