Investigation of the effectiveness of coaching in development of leadership competencies (emotional intelligence) within BPSA (Pty) Ltd.

Abstract

ENGLISH ABSTRACT: This research report is a qualitative study of the effectiveness of executive coaching for \nthe development of emotional intelligence competencies. Eleven executives from a \nprivate organisation were interviewed regarding recent coaching they had received. This \ncoaching was offered as part of a development program that was grounded in action \nlearning. Through these interviews, the executives shared their perspectives of the \ncoaching process and the degrees to which they were able to benefit. They described \nthe different styles of their coaches and the rapport each had with their own team's \ncoach. The executives reported that as a result of coaching they demonstrated \nincreased awareness of their emotional intelligence competencies. \nThe data collected through this study suggested that executive coaching is an effective \ntool in the enhancement of emotional intelligence competencies in executives. Certain \nfactors add to the likelihood that a benefit will be achieved through the coaching process, \nincluding the participants' openness to learning, the relationship between the coach and \nthe participants, tools and frameworks used in the coaching process and the relevance \nof the coaching to the work of the executives. Organisational culture and environment \nalso surfaced as important factors in predicting success in the coaching process. \nThis study will be of value to researchers or organisational leaders exploring the benefits \nof executive coaching.

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