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Objective and Subjective Performance Measures

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References

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2007Beyond Engagement and Participation: User and Community Coproduction of Public Services1,978 cited
1997Administrative behavior : a study of decision-making processes in administrative organizations1,689 cited
2003Why Measure Performance? Different Purposes Require Different Measures1,401 cited
2000Conducting Interpretive Policy Analysis1,295 cited
1990Does School Quality Matter? Returns to Education and the Characteristics of Public Schools in the United States1,238 cited
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2001Rethinking Democratic Accountability824 cited
2002Lipstick and Logarithms: Gender, Institutional Context, and Representative Bureaucracy656 cited

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1973

Bureaucracy in Modern Society.

609 cited

2006Challenging the Performance Movement: Accountability, Complexity, and Democratic Values606 cited

Cited by

2016Increasing accuracy of the Kano model – a case study109 cited
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2017Impacts of strategic planning and management in municipal government: an analysis of subjective survey and objective production and efficiency measures in Norway74 cited
2022“Honor List” and “Shame Roll”: Quasi-Experimental Evidence of the Effect of Performance Feedback under Political Control60 cited
2018Outsourcing, bureaucratic personnel quality and citizen satisfaction with public services52 cited
2015Individual Performance: From Common Source Bias to Institutionalized Assessment48 cited
2017Contextualizing performance appraisal practices in Chinese public sector organizations: the importance of context and areas for future study42 cited
2020Question order bias revisited: A split‐ballot experiment on satisfaction with public services among experienced and professional users38 cited
2024Performance information and issue prioritization by political and managerial decision-makers: A discrete choice experiment31 cited
2020Performance information and learning effects on citizen satisfaction with public services30 cited
2015External Government Performance Evaluation in China: Evaluating the Evaluations30 cited
2016Developing a performance management model for the implementation of TQM practices in public education centres30 cited
2017The many outcomes from contracting out: The voice of public managers25 cited
2017Obstacles and Opportunities for Sustaining Performance Management Systems25 cited
2016Towards a better understanding of performance measurements: the case of research-based spin-offs24 cited