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Reflections on the Nature of Skills in the Experience Economy: Challenging Traditional Skills Models in Hospitality

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References

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2008Implications of hospitality and tourism labour markets for talent management strategies134 cited
2012Challenges for the global hospitality industry: an HR perspective101 cited
2010Bridging the gap: An examination of the relative alignment of hospitality research and industry priorities71 cited
2017Tourism's labour geographies: Bringing tourism into work and work into tourism68 cited
2020Hospitality employee and customer role in value co-creation: Personal, organizational and collaborative outcomes66 cited

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2019Aligning employees’ attitudes and behavior with hospitality brands: The role of employee brand internalization64 cited

2007Skills and Training in the Hotel Sector: The Case of Front Office Employment in Northern Ireland56 cited

2009Gender as Work in the Tourism Industry54 cited

2015Co-creation in hotel–disable customer interactions52 cited

2016The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing46 cited

2019Conceptualising talent in multinational hotel corporations40 cited

2011SOFT SKILLS AS KEY COMPETENCIES IN HOSPITALITY HIGHER EDUCATION: MATCHING DEMAND AND SUPPLY38 cited

2009Training needs of the hospitality industry34 cited