Examining Electronic Surveillance In The Workplace: A Review Of Theoretical Perspectives And Research Findings

Abstract

Almost three fourths of major U.S. firms admit that they engage in one form or another of electronic surveillance (American Management Association, 2000). At the same time, concern over the negative effects of electronic surveillance is raising. The paradox of electronic surveillance is that it is much used and little understood. This paper is an attempt to facilitate and stimulate research into electronic surveillance. It summarizes up-to-date information on the pervasiveness and the noted effects of electronic surveillance. It proceeds to review academic studies that have focused on this phenomenon and finally, it proposes two other theoretical perspectives that may explain behavior-related effects of electronic surveillance – equity theory, and a communication-oriented approach that focuses on surveillance and responses to it as socially constructed acts of discipline and antidiscipline. Examining Electronic Surveillance In The Workplace: A Review Of Theoretical Perspectives And Research Findings

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