Employee Perception towards Technology in Banking Sector

Abstract

Technology explosion has brought about a paradigm change in the banking industry; from branch banking to networked banking services. Banks have and are applying IT to a wide array of back and front-end tasks to improve the quality of banking services. This may not lead to improved results unless employees also referred to as internal customers are also motivated and energized to deliver superior services to bank customers. It has been hypothesized that technology will increase productivity of bank employees owing to single-point data entry, automatic printing of statements and accurate computation of balance and interest calculations. It will save time and improve productivity. The preliminary study designed attempts to uncover the main factors that affect the employee perception towards technology. The data has been collated from various employees in the executive cadre working in the banking sector in Delhi/NCR. KEY WORDS: Employee perception, banking services, technology, organizational factors

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