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Employee Perception towards Technology in Banking Sector
16 references·0 citing·38 second hop
Employee Perception towards Technology in Banking Sector (2014)Employee Perception towards Technology in…The Service Profit Chain (2010)The Service Profit ChainLearners’ acceptance of e-learning in South Korea: Theories and results (2009)Learners’ acceptance of e-lea…Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services (2004)Consumer trust in B2C e-Comme…Why managers should care about fairness: The effects of aggregate justice perceptions on organizational outcomes. (2003)Why managers should care abou…Factors affecting engineers’ acceptance of asynchronous e-learning systems in high-tech companies (2003)Factors affecting engineers’ …Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Consumer Acceptance of Electr…Moving HR to a higher level: HR practices and organizational effectiveness. (2000)Moving HR to a higher level: …Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Theoretical Extension of th…Predictors of equity in relationships between financial services providers and retail customers (1998)Predictors of equity in relat…Assessing IT Usage: The Role of Prior Experience (1995)Assessing IT Usage: The Role …Developing Customer Orientation among Service Employees (1992)Developing Customer Orientati…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…User Acceptance of Computer Technology (1989)User Acceptance of Computer T…Employee and Customer Perceptions of Service in Banks (1980)Employee and Customer Percept…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Understanding Information Technology Usage: A Test of Competing Models (1995)Trust and TAM in Online Shopping: An Integrated Model1 (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Putting the Service-Profit Chain to Work (1994)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Steps toward a science of service systems (2007)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Plans and the structure of behavior. (1960)Review and conceptual analysis of the employee turnover process. (1979)The Social Psychology of Organizations. (1979)UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES. (1988)Employee Satisfaction, Customer Loyalty, and Financial Performance (1998)Organizational and psychological climate: A review of theory and research (2008)Understanding Attitudes and Predicting Social Behavior (1980)Instructional video in e-learning: Assessing the impact of interactive video on learning effectiveness (2005)Predicting consumer intention to use mobile service (2006)Self-efficacy mechanism in human agency. (1982)The Commitment-Trust Theory of Relationship Marketing (1994)An Integrative Model Of Organizational Trust (1995)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Online social networks: Why do students use facebook? (2010)Exchange and Power in Social Life (2017)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A meta-analysis of the technology acceptance model (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)
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References

  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model5,710 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1995Assessing IT Usage: The Role of Prior Experience2,887 cited
  • 2004Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services2,025 cited
  • 2010The Service Profit Chain1,034 cited
  • 2003Factors affecting engineers’ acceptance of asynchronous e-learning systems in high-tech companies650 cited
  • 1980Employee and Customer Perceptions of Service in Banks640 cited
  • 2009Learners’ acceptance of e-learning in South Korea: Theories and results631 cited
  • 1989User Acceptance of Computer Technology620 cited
  • 1992Developing Customer Orientation among Service Employees589 cited
  • 2003Why managers should care about fairness: The effects of aggregate justice perceptions on organizational outcomes.474 cited

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  • 2000Moving HR to a higher level: HR practices and organizational effectiveness.458 cited
  • 1998Predictors of equity in relationships between financial services providers and retail customers135 cited
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