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Emotional Labour in Action: Navigating Multiple Involvements in the Beauty Salon
16 references·9 citing·25 second hop
Emotional Labour in Action: Navigating Multiple Involvements in the Beauty Salon (2007)Emotional Labour in Action: Navigating Mu…The Managed Heart (2012)The Managed HeartDoing Conversation Analysis: A Practical Guide (2007)Doing Conversation Analysis: …Introduction: Multimodal interaction (2005)Introduction: Multimodal inte…Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart (2003)Trolley Dolly or Skilled Emot…Communities of Coping: Collective Emotional Labour in Service Work (2003)Communities of Coping: Collec…Doing Feminist Conversation Analysis (2000)Doing Feminist Conversation A…Discourses of Counselling: HIV Counselling as Social Interaction (1998)Discourses of Counselling: HI…Lectures on Conversation (1995)Lectures on ConversationAnalyzing talk at work: an introduction (1992)Analyzing talk at work: an in…Emotional Labour: Skill and Work in the Social Regulation of Feelings (1989)Emotional Labour: Skill and W…Analyzing Single Episodes of Interaction: An Exercise in Conversation Analysis (1987)Analyzing Single Episodes of …Agreeing and disagreeing with assessments: some features of preferred/dispreferred turn shapes (1985)Agreeing and disagreeing with…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…A simplest systematics for the organization of turn-taking for conversation (1974)A simplest systematics for th…A simplest systematics for the organization of turn-taking for conversation (1974)A simplest systematics for th…Sequencing in Conversational Openings 1 (1968)Sequencing in Conversational …Addressing the silence: Utilising salon workers to respond to family violence (2021)Addressing the silence: Utili…When Conversation Lapses (2020)When Conversation LapsesBeauty salon- a marketplace icon (2020)Beauty salon- a marketplace i…Leave-taking as multiactivity: Coordinating conversational closings with driving in cars (2018)Leave-taking as multiactivity…Conversing While Massaging: Multidimensional Asymmetries of Multiple Activities in Interaction (2015)Conversing While Massaging: M…Discursive Social Psychology (2014)Discursive Social PsychologyThe intertwining of talk and technology: How talk and typing are combined in the various phases of the police interrogation (2013)The intertwining of talk and …From police interrogation to police record (2012)From police interrogation to …Using Conversation Analysis in Feminist and Critical Research (2008)Using Conversation Analysis i…Studies in Ethnomethodology (1968)Studies in Ethnomethodology. (1968)Opening up Closings (1973)Grounding in communication. (1991)What Is Agency? (1998)The Preference for Self-Correction in the Organization of Repair in Conversation (1977)Quality control in qualitative research (1993)Ethnomethodology's Program (1996)Voice Interfaces in Everyday Life (2018)HIERARCHIES, JOBS, BODIES: (1990)Emotional Labor in Service Roles: The Influence of Identity (1993)Rethinking authenticity in tourism experience (1999)Professional Vision (1994)Discourse Analysis as Theory and Method (2002)Identity and interaction: a sociocultural linguistic approach (2005)Empathy: Its ultimate and proximate bases (2002)Qualitative methods for health research (2009)Positioning and Interpretative Repertoires: Conversation Analysis and Post-Structuralism in Dialogue (1998)Action and embodiment within situated human interaction (2000)Doing Gender (1987)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Confirming Allusions: Toward an Empirical Account of Action (1996)Qualitative research methods in health technology assessment: a review of the literature. (1998)The epistemics of social relations: Owning grandchildren (2006)Language style as audience design (1984)
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References

  • 1974A simplest systematics for the organization of turn-taking for conversation11,342 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1974A simplest systematics for the organization of turn-taking for conversation8,708 cited
  • 1995Lectures on Conversation5,393 cited
  • 1985Agreeing and disagreeing with assessments: some features of preferred/dispreferred turn shapes3,426 cited
  • 2012The Managed Heart3,197 cited
  • 1968Sequencing in Conversational Openings 12,450 cited
  • 2007Doing Conversation Analysis: A Practical Guide1,318 cited
  • 1992Analyzing talk at work: an introduction1,137 cited
  • 1987Analyzing Single Episodes of Interaction: An Exercise in Conversation Analysis841 cited
  • 1989Emotional Labour: Skill and Work in the Social Regulation of Feelings753 cited
  • 2003Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart558 cited
  • 2003Communities of Coping: Collective Emotional Labour in Service Work491 cited
  • 2005Introduction: Multimodal interaction447 cited
  • 2000Doing Feminist Conversation Analysis376 cited
  • 1998

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Discourses of Counselling: HIV Counselling as Social Interaction
356 cited

Cited by

  • 2014Discursive Social Psychology74 cited
  • 2015Conversing While Massaging: Multidimensional Asymmetries of Multiple Activities in Interaction36 cited
  • 2008Using Conversation Analysis in Feminist and Critical Research33 cited
  • 2013The intertwining of talk and technology: How talk and typing are combined in the various phases of the police interrogation29 cited
  • 2020When Conversation Lapses29 cited
  • 2018Leave-taking as multiactivity: Coordinating conversational closings with driving in cars27 cited
  • 2012From police interrogation to police record27 cited
  • 2021Addressing the silence: Utilising salon workers to respond to family violence15 cited
  • 2020Beauty salon- a marketplace icon13 cited