Collective Intelligence in Computer-Mediated Collaboration Emerges in Different Contexts and Cultures

Abstract

Collective intelligence (CI) is a property of groups that emerges from the coordination and collaboration of members and predicts group performance on a wide range of tasks. Previous studies of CI have been conducted with lab-based groups in the USA. We introduce a new standardized online battery to measure CI and demonstrate consistent emergence of a CI factor across three different studies despite broad differences in (a) communication media (face-to-face vs online), (b) group contexts (short-term ad hoc groups vs long-term groups) and (c) cultural settings (US, Germany, and Japan). In two of the studies, we also show that CI is correlated with a group's performance on more complex tasks. Consequently, the CI metric provides a generalizable performance measure for groups that is robust to broad changes in media, context, and culture, making it useful for testing the effects of general-purpose collaboration technologies intended to improve group performance.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 69 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.