References

• 2005The benefits of electronic records management systems: a general review of published and some unpublished cases118 cited
• 2010Information governance, records management, and freedom of information: A study of local government authorities in England75 cited
• 2005Lessons learned from implementing an electronic records management system73 cited
• 2012eGovernment Document Management System: A case analysis of risk and reward55 cited
• 2009Achieved and tangible benefits: lessons learned from a landmark EDRMS implementation41 cited
• 2005Implementing EDRM: has it provided the benefits expected?37 cited
• 2005EDRM implementation at the National Weights and Measures Laboratory33 cited
• 2010Factors affecting the implementation of an electronic document and records management system32 cited
• 2009Managing records, making knowledge and good governance31 cited
• 2007Education and training for records professionals31 cited
• 2011Records management myopia: a case study29 cited
• 2010Understanding the context of records creation and use: ‘Hard’ versus ‘soft’ approaches to records management29 cited
• 2012Continuous classification: capturing dynamic relationships among information resources25 cited
• 2013Tackling the wicked problem of ERM: using the Cynefin framework as a lens21 cited