Article2008

Corporate Social Responsibility: A Process Model of Sensemaking

1,350 citations0/0 files storedAcademy of Management Review

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Corporate Social Responsibility Reporting Management and Organizational Studies Corporate Social Responsibility and Sustainability

Abstract

In contrast to content-based models of corporate social responsibility (CSR), we propose a process model of organizational sensemaking explaining how managers think, discuss, and act with respect to their key stakeholders and the world at large. We also propose a set of cognitive, linguistic, and conative dimensions to identify such an intrinsic orientation that guides CSR-related activities. Recognizing patterns of interrelationships among these dimensions might lead to a better understanding of a firm's CSR impact and generate a rich research agenda that links key organizational features to CSR character.

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References

1983The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields 2004The iron cage revisited institutional isomorphism and collective rationality in organizational fields 1995Managing Legitimacy: Strategic and Institutional Approaches 1993Organizational culture and leadership 1996Sensemaking in Organizations 1967The Social Construction of Reality 1979A Three-Dimensional Conceptual Model of Corporate Performance 1997Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts

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