SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer behavioral intentions for online purchases: An examination of fulfillment method and customer experience level
16 references·4 citing·39 second hop
Customer behavioral intentions for online purchases: An examination of fulfillment method and customer experience level (2005)Customer behavioral intentions for online…E-S-QUAL (2004)E-S-QUALSelf-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Frictionless Commerce? A Comp…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)Reducing Buyer Search Costs: …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Electronic markets and electronic hierarchies (1987)Electronic markets and electr…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Mail and Telephone Surveys: The Total Design Method. (1982)Mail and Telephone Surveys: T…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Mail and Telephone Surveys: The Total Design Method. (1979)Mail and Telephone Surveys: T…Q-TAM: A quality technology acceptance model for predicting organizational buyers’ continuance intentions for e-procurement services (2019)Q-TAM: A quality technology a…Consumer-driven e-commerce (2018)Consumer-driven e-commerceExamining the antecedents of the technology acceptance model within e-procurement (2017)Examining the antecedents of …Consumer Behaviour and Order Fulfilment in Online Retailing: A Systematic Review (2016)Consumer Behaviour and Order …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)A Paradigm for Developing Better Measures of Marketing Constructs (1979)An approach to environmental psychology (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Advances in Consumer Research (2025)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The Approval Motive: Studies in Evaluative Dependence (1965)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The theory of planned behavior (1991)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Relationship of Childhood Abuse and Household Dysfunction to Many of the Leading Causes of Death in Adults (1998)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives110,919 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,151 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 1982Mail and Telephone Surveys: The Total Design Method.6,859 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,528 cited
  • 1979Mail and Telephone Surveys: The Total Design Method.5,063 cited
  • 2004E-S-QUAL4,763 cited
  • 1987Electronic markets and electronic hierarchies3,003 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,929 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2000
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
2,478 cited
  • 1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces2,255 cited
  • Cited by

    • 2018Consumer-driven e-commerce478 cited
    • 2016Consumer Behaviour and Order Fulfilment in Online Retailing: A Systematic Review440 cited
    • 2017Examining the antecedents of the technology acceptance model within e-procurement192 cited
    • 2019Q-TAM: A quality technology acceptance model for predicting organizational buyers’ continuance intentions for e-procurement services106 cited