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The role of trust in e-commerce relational exchange: A unified model · Study

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ArticleThe role of trust in e-commerce relational exchange: A unified model

Prashant Palvia2009

OA

Articlegreen2009

The role of trust in e-commerce relational exchange: A unified model

Prashant Palvia

448 citations·0/0 files stored·Information & Management

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1988Structural equation modeling in practice: A review and recommended two-step approach.1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1999Whence Consumer Loyalty?1997An Examination of the Nature of Trust in Buyer-Seller Relationships 2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology 2002Consumer Trust, Value, and Loyalty in Relational Exchanges

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2010To give or to receive? Factors influencing members’ knowledge sharing and community promotion in professional virtual communities 2010The effects of relationship quality and switching barriers on customer loyalty 2017Expanding the Technology Acceptance Model with the Inclusion of Trust, Social Influence, and Health Valuation to Determine the Predictors of German Users’ Willingness to Continue using a Fitness App: A Structural Equation Modeling Approach 2014Moderating effects of online shopping experience on customer satisfaction and repurchase intentions

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Details

Year2009

Typearticle

Published2009-03-10

VenueInformation & Management

ISSN-L0378-7206

Languageen

Citations448

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1016/j.im.2009.02.003

openalex_workW2168972045

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2015An empirical study on trust in mobile banking: A developing country perspective

2013Trust and knowledge sharing in diverse global virtual teams

2015Consumer perception of knowledge-sharing in travel-related Online Social Networks

2018Factors Affecting Mobile Payment Adoption Intention: An Indian Perspective