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Services quality model for online banking services by behavioral adoption theories and comparative study
16 references·2 citing·45 second hopsampled
Services quality model for online banking services by behavioral adoption theories and comparative study (2011)Services quality model for online banking…Exploring the adoption of a service innovation: A study of Internet banking adopters and non-adopters (2009)Exploring the adoption of a s…Internet banking market performance: Turkey versus the UK (2007)Internet banking market perfo…Factors affecting the adoption of Internet Banking in Hong Kong—implications for the banking sector (2007)Factors affecting the adoptio…Why consumers are not using internet banking: a qualitative study (2006)Why consumers are not using i…The measurement of end‐user computing satisfaction of online banking services: empirical evidence from Finland (2006)The measurement of end‐user c…The Impact of Trust on Acceptance of Online Banking (2006)The Impact of Trust on Accept…A longitudinal investigation of continued online shopping behavior: An extension of the theory of planned behavior (2006)A longitudinal investigation …Toward a model for the acceptance of Internet banking in developing countries (2005)Toward a model for the accept…Service quality models: a review (2005)Service quality models: a rev…Customer acceptance of internet banking in Estonia (2005)Customer acceptance of intern…Consumers’ attitudes towards online and mobile banking in China (2005)Consumers’ attitudes towards …E-banking and customer preferences in Malaysia: An empirical investigation (2003)E-banking and customer prefer…Determinants of user acceptance of Internet banking: an empirical study (2003)Determinants of user acceptan…The impact of the Internet in banking: observations and evidence from developed and emerging markets (2002)The impact of the Internet in…Factors underlying attitude formation towards online banking in Finland (2002)Factors underlying attitude f…Service Quality (1994)Service QualityAn empirical study of e-banking in Cameroon (2013)An empirical study of e-banki…A systematic review of Internet banking adoption (2013)A systematic review of Intern…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2013)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk (2017)Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017)Understanding Attitudes and Predicting Social Behavior (1980)An investigation into the acceptance of online banking in Saudi Arabia (2008)Consumer attitude and intention to adopt mobile wallet in India – An empirical study (2019)Individual Trust in Online Firms: Scale Development and Initial Test (2002)Toward an understanding of the behavioral intention to use mobile banking (2004)An assessment of value creation in mobile service delivery and the moderating role of time consciousness (2006)An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust (2010)Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)An analysis of the e‐service literature: towards a research agenda (2006)Does higher education service quality effect student satisfaction, image and loyalty? (2016)Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach (2018)Quality-Control Handbook. (1952)What is total quality control the japanese way (1985)Measuring service quality in the hotel industry: A study in a business hotel in Turkey (2005)Customer journeys: a systematic literature review (2018)Organizational Information Requirements, Media Richness and Structural Design (1986)The Difference between Communal and Exchange Relationships: What it is and is Not (1993)Relational Benefits in Services Industries: The Customer's Perspective (1998)The use of a decomposed theory of planned behavior to study Internet banking in Taiwan (2004)Users' adoption of e‐banking services: the Malaysian perspective (2007)MOBILE BANKING ADOPTION: APPLICATION OF DIFFUSION OF INNOVATION THEORY (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A meta-analysis of the technology acceptance model (2006)Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Investigating users’ perspectives on e-learning: An integration of TAM and IS success model (2015)Understanding mobile banking: The unified theory of acceptance and use of technology combined with cultural moderators (2015)Diffusion of Innovations 1 (2019)The theory of planned behavior (1991)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Explaining and predicting users’ continuance intention toward e-learning: An extension of the expectation–confirmation model (2009)Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: An integration of innovation diffusion theory and TAM with trust (2016)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2003Determinants of user acceptance of Internet banking: an empirical study1,382 cited
  • 2005Service quality models: a review1,036 cited
  • 2005Consumers’ attitudes towards online and mobile banking in China773 cited
  • 2002Factors underlying attitude formation towards online banking in Finland605 cited
  • 1994Service Quality591 cited
  • 2006A longitudinal investigation of continued online shopping behavior: An extension of the theory of planned behavior490 cited
  • 2007Factors affecting the adoption of Internet Banking in Hong Kong—implications for the banking sector444 cited
  • 2005Customer acceptance of internet banking in Estonia410 cited
  • 2003E-banking and customer preferences in Malaysia: An empirical investigation295 cited
  • 2006Why consumers are not using internet banking: a qualitative study288 cited
  • 2005Toward a model for the acceptance of Internet banking in developing countries179 cited
  • 2007Internet banking market performance: Turkey versus the UK173 cited
  • 2006The measurement of end‐user computing satisfaction of online banking services: empirical evidence from Finland157 cited
  • 2002The impact of the Internet in banking: observations and evidence from developed and emerging markets128 cited

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2009
Exploring the adoption of a service innovation: A study of Internet banking adopters and non-adopters
94 cited
  • 2006The Impact of Trust on Acceptance of Online Banking50 cited
  • Cited by

    • 2013A systematic review of Internet banking adoption316 cited
    • 2013An empirical study of e-banking in Cameroon4 cited