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Exit, Voice, and Silence: Consumers' and Managers' Responses to Organizational Decline

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Cited by

1992Hirschman's loyalty: Attitude or behavior?138 cited
1982The Management of Hard Times: Budget Cutbacks in Public Sector Organizations124 cited
1985When Bureaucrats Get the Blues: Responses to Dissatisfaction Among Federal Employees98 cited

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1992

Hirschman's loyalty construct

94 cited

1993Pilgrim's progress: Trends and convergence in research on organizational size and environments94 cited

1982Theoretical Perspectives in Crossnational Organizational Research65 cited

2005Concepts of Care in Organizational Crisis Prevention48 cited

1988The Motivations of Anonymous Whistle-Blowers: The Case of Federal Employees45 cited

2012Agency Retaliation Against Whistle-Blowers42 cited

2020Employer silencing in a context of voice regulations: Case studies of non‐compliance39 cited

2012Sins of the Father’s Firm: Exploring Responses to Inherited Ethical Dilemmas in Family Business39 cited

1996Don’t kill the messenger! Whistle-blowing in America — A review with recommendations37 cited

1991Exit, voice, and ethics37 cited

1980Centrally Planned Development: A Comparison of Polish Factories with Equivalents in Britain, Japan, and Sweden34 cited

1992What's loyalty?34 cited

2014Customer Dissatisfaction Responses to Restaurant Service Failures: Insights Into Noncomplainers From a Relational Perspective26 cited