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Strategic imperatives and the pursuit of quality in the US airline industry
8 references·3 citing·39 second hop
Strategic imperatives and the pursuit of quality in the US airline industry (2005)Strategic imperatives and the pursuit of …The effect of airline service quality on passengers’ behavioural intentions: a Korean case study (2004)The effect of airline service…Service and safety quality in US airlines: pre‐ and post‐September 11th (2004)Service and safety quality in…Judging a book by it's cover: the relationship between service and safety quality in US national and regional airlines (2000)Judging a book by it's cover:…Better safe than service? The relationship between service and safety quality in the US airline industry (1999)Better safe than service? The…Geography and Air Transport (1995)Geography and Air TransportMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Will you fly with this airline in the future? An empirical study of airline avoidance after accidents (2018)Will you fly with this airlin…Twenty five years of measuring airline service quality or why is airline service quality only good when times are bad? (2014)Twenty five years of measurin…The low-cost carrier model in China: the adoption of a strategic innovation (2008)The low-cost carrier model in…Contestable Markets and the Theory of Industry Structure (1982)The fifth discipline, the art and practice of the learning organization (1991)Improving service quality in America: Lessons learned (1994)Testing the SERVQUAL scale in the passenger port industry: a confirmatory study (2008)The Income Elasticity of Demand and Firm Performance of US Restaurant Companies by Restaurant Type during Recessions (2013)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The one number you need to grow. (2003)The One Number You Need to Grow (2004)Service quality, satisfaction, and behavioural intentions (2009)Low-Cost Airlines Not So Low-Cost – Exploring the Relationships among Travel Motivation, Service Quality and Satisfaction: The Moderating Roles of Perceived Value (2023)Marketing Research: An Applied Orientation (1994)Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores (2007)An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline (2015)Quality, productivity, and competitive position (1982)Profitability and Product Quality: Economic Determinants of Airline Safety Performance (1990)Winning Airlines: Productivity and Cost Competitiveness of the World’s Major Airlines (1997)Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model (2013)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)Scenario Planning: China's Airline Industry in 2019 (2009)Using structural equation modelling to assess the sustainable competitive advantages provided by the low-cost carrier model (2018)Diffusion of Innovations 1 (2019)Contestable Markets and the Theory of Industry Structure (1982)Consumer Perceived Value of International Networked Services: An Exploratory Study of the Case of Airline Alliance (2012)The Impact of Fear of Flying on Travelers’ Flight Choice (2012)Air transport globalization, liberalization and sustainability: post-2001 policy dynamics in the United States and Europe (2004)Transport shaping space: differential collapse in time–space (2006)The Airport City Phenomenon: Evidence from Large US Airports (2012)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 2004The effect of airline service quality on passengers’ behavioural intentions: a Korean case study423 cited
  • 1995Geography and Air Transport93 cited
  • 1999Better safe than service? The relationship between service and safety quality in the US airline industry35 cited
  • 2004Service and safety quality in US airlines: pre‐ and post‐September 11th34 cited
  • 2000Judging a book by it's cover: the relationship between service and safety quality in US national and regional airlines27 cited

Cited by

  • 2014Twenty five years of measuring airline service quality or why is airline service quality only good when times are bad?29 cited
  • 2008The low-cost carrier model in China: the adoption of a strategic innovation22 cited
  • 2018Will you fly with this airline in the future? An empirical study of airline avoidance after accidents18 cited

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