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Helping Respondents Get It Right the First Time: The Influence of Words, Symbols, and Graphics in Web Surveys

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References

1990Questions and answers in attitude surveys: Experiments on question form, wording, and context1,718 cited
2001Web Survey Design and Administration801 cited
1983Questions and Answers in Attitude Surveys.781 cited
1976Response Effects in Surveys: A Review and Synthesis.644 cited
2014Cognition and Communication: Judgmental Biases, Research Methods, and the Logic of Conversation526 cited
2004Spacing, Position, and Order: Interpretive Heuristics for Visual Features of Survey Questions401 cited
2004Survey Mode as a Source of Instability in Responses across Surveys243 cited
1997Towards a Theory of Self‐Administered Questionnaire Design193 cited
2004The Influence of Graphical and Symbolic Language Manipulations on Responses to Self-Administered Questions166 cited

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2011Questions for Surveys: Current Trends and Future Directions105 cited

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