Article2001

Evolving communities of practice: IBM Global Services experience

375 citations0/0 files storedIBM Systems Journal

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Knowledge Management and Sharing Team Dynamics and Performance Innovative Education and Learning Practices

Abstract

In 1995, IBM Global Services began implementing a business model that included support for the growth and development of communities of practice focused on the competencies of the organization. This paper describes our experience working with these communities over a five-year period, concentrating specifically on how the communities evolved. We present an evolution model based on observing over 60 communities, and we discuss the evolution in terms of people and organization behavior, supporting processes, and enabling technology factors. Also described are specific scenarios of communities within IBM Global Services at various stages of evolution.

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References

1998Intellectual capital: The new wealth of organizations 2006Communities of Practice: The Organizational Frontier 2000Adaptive enterprise creating and leading sense-and-respond organizations

Cited by

2007Information Technology and Organizational Learning: An Investigation of Exploration and Exploitation Processes 2008Why communities of practice succeed and why they fail 2006Towards a Typology of Virtual Communities of Practice 2005The impact of structuring characteristics on the launching of virtual communities of practice 2007The factors influencing members' continuance intentions in professional virtual communities — a longitudinal study 2006Using Social Network Analysis to Improve Communities of Practice 2008Knowledge, management, and knowledge management in business operations 2013A study of Facebook Groups members’ knowledge sharing

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