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ArticleGlobal market segmentation for logistics services

John T. Mentzer2003

Article2003

Global market segmentation for logistics services

John T. Mentzer · Mee‐Shew Cheung

157 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Outsourcing and Supply Chain Management Logistics and Transportation Systems

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References

1988The Effect of National Culture on the Choice of Entry Mode 2001Logistics Service Quality as a Segment-Customized Process 1989Standardization of International Marketing Strategy: Some Research Hypotheses 1993Standardization versus Adaptation of International Marketing Strategy: An Empirical Investigation 1999Charting New Directions for Marketing 1993An Analysis of the Market Share-Profitability Relationship 1996Measuring Physical Distribution Service Quality 1997Measuring physical distribution service quality

Cited by

2020Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study 2017Supply chain collaboration: A state-of-the-art literature review 2013Retail logistics service quality: a cross‐cultural survey on customer perceptions 2009Service Performance—Loyalty Intentions Link in a Business-to-Business Context: The Role of Relational Exchange Outcomes and Customer Characteristics 2020Technological advancements and B2B international trade: A bibliometric analysis and review of industrial marketing research

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Year2003

Typearticle

Published2003-10-09

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations157

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.indmarman.2003.08.005

openalex_workW2171233682

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2017Assessment of logistics service quality using the Kano model in a logistics-triadic relationship

2020Service supply chain: from bibliometric analysis to content analysis, current research trends and future research directions

2018Middle-range theorizing on logistics customer service