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A Study of the Relationships between Cognitive Appraisals and Consumption Emotions · Study

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ArticleA Study of the Relationships between Cognitive Appraisals and Consumption Emotions

Prashanth U. Nyer1997

Article1997

A Study of the Relationships between Cognitive Appraisals and Consumption Emotions

Prashanth U. Nyer

469 citations·0/0 files stored·Journal of the Academy of Marketing Science

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Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Consumer Retail Behavior Studies

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References

1980A circumplex model of affect.1991Emotion And Adaptation 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun 1980Feeling and thinking: Preferences need no inferences.1988The Cognitive Structure of Emotions 1985Measuring the Involvement Construct 1985Toward a consensual structure of mood.1985Patterns of cognitive appraisal in emotion.

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Year1997

Typearticle

Published1997-09-01

VenueJournal of the Academy of Marketing Science

ISSN-L0092-0703

Languageen

Citations469

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1177/0092070397254002

openalex_workW2171593536

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2002Mechanisms linking employee affective delivery and customer behavioral intentions.

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