Communication satisfaction: Its role in church membership satisfaction and involvement among Southern Baptist churches

Abstract

This study examined the impact of communication satisfaction on church membership satisfaction and church involvement among Southern Baptist churches in Pensacola, Florida. Data were collected via a mail survey from 209 church members. Correlation and multiple regression analyses revealed (a) a positive relationship between communication satisfaction and membership; (b) a strong predictive relationship between the relational and informational/relational dimensions of communication satisfaction and membership satisfaction; and (c) a weak positive relationship between membership satisfaction and church participation.

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