SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Time And Quality: Twin Keys To Customer Service Satisfaction
0 references·6 citing·21 second hop
Time And Quality: Twin Keys To Customer Service Satisfaction (2011)Time And Quality: Twin Keys To Customer S…Consumers' Demand and Online Promotion of the Food Retailing Through the E-Commerce Websites in China (2014)Consumers' Demand and Online …B2C e‐commerce web site quality: an empirical examination (2005)B2C e‐commerce web site quali…Optimizing the service configuration with the least total cost approach (2002)Optimizing the service config…BUSINESS VALUE OF IT-ENABLED CALL CENTERS: AN EMPIRICAL ANALYSIS (2001)BUSINESS VALUE OF IT-ENABLED …Don’t keep your Internet customers waiting too long at the (virtual) front door (2000)Don’t keep your Internet cust…Time Is Central (1993)Time Is CentralThe productivity paradox of information technology (1993)Task-Technology Fit and Individual Performance (1995)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)A Service Quality Model and its Marketing Implications (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Advances in Consumer Research (2025)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)An Integrative Model Of Organizational Trust (1995)Initial trust and online buyer behaviour (2007)The role of atmospheric cues in online impulse-buying behavior (2013)The impact of online brand community characteristics on customer engagement: An application of Stimulus-Organism-Response paradigm (2017)Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Service Management: Operations, Strategy, Information Technology (2003)A method to evaluate service delivery process quality (2007)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)Determining Uses and Gratifications for the Internet (2004)An empirical study of online shopping customer satisfaction in China: a holistic perspective (2008)Free Competition and the Optimal Amount of Fraud (1973)Multiple Attribute Decision Making: Methods and Applications (1981)Fuzzy sets (1996)
this work references cited by second hop

References

No references inside the corpus for this window.

Cited by

  • 2005B2C e‐commerce web site quality: an empirical examination460 cited
  • 2000Don’t keep your Internet customers waiting too long at the (virtual) front door149 cited
  • 1993Time Is Central16 cited
  • 2002Optimizing the service configuration with the least total cost approach14 cited
  • 2001BUSINESS VALUE OF IT-ENABLED CALL CENTERS: AN EMPIRICAL ANALYSIS8 cited
  • 2014Consumers' Demand and Online Promotion of the Food Retailing Through the E-Commerce Websites in China6 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work