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The academic curricula of hospitality management courses include essential industrial training work experience to complement traditional classroom learning and to help students gain hands-on experience, put theories into action and reflect on their future careers. Petrillose and Montgomery (1998) have recognized that internships are an important component in the hospitality curriculum, and most hospitality programs require students to undertake placements before graduation. But at the same time Richardson (2008) concludes that, having direct experience working in the tourism and hospitality industry may cause students to acquire negative views toward pursuing a career in the industry. Therefore it is felt that educational institutions and industry must have a strategic partnership and collaborate more effectively to provide high quality training programs. Focusing on student reactions, this paper aims to examine the expectation and perception of students toward their industrial training experience by identifying the factors responsible for the overall satisfaction. The areas chosen for the study includes student perceptions of relevance of training, learning aspects, practical/technical skills, working relationships, management aspects, nature of work, work environment and difficulties encountered. A questionnaire was sent to 140 final year bachelors of hotel management students, who have completed 6 months of industrial training in various 5 star hotels of the country and abroad, of which 112 usable questionnaires were returned. Statistical techniques including correlation and linear regression were used to analyze the data collected from the respondents. Based on the findings of the study, suggestions were provided to make the training experience more meaningful by improving the overall quality of the training program for the benefit of both the industry and students.
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