Understanding street-level bureaucracy

Abstract

Part One: Introduction Introduction: defining and understanding street-level bureaucracy ~ Peter Hupe, Michael Hill and Aurelien Buffat The inside story: street-level research in the US and beyond ~ Evelyn Z. Brodkin Part Two: Delivering services and benefits: street-level bureaucracy and the welfare state Discretionary payments in social assistance ~ Carol Walker Street-level bureaucracy and professionalism in health services ~ Stephen Harrison When and why discretion is weak or strong: the case of taxing officers in a Public Unemployment Fund ~ Aurelien Buffat Part Three: Agents of the state: street-level bureaucracy and law enforcement Law enforcement and policy alienation: coping by labour inspectors and federal police officers ~ Kim Loyens Law enforcement behaviour of regulatory inspectors ~ Vibeke Lehmann Nielsen Street-level bureaucrats and regulatory deterrence ~ Soren C. Winter and Peter J. May Part Four: Embedded in society: street-level bureaucrats as public actors Street-level bureaucrats and client interaction in a just world ~ Vicky M. Wilkins and Jeffrey B. Wenger 'Playing the rules': discretion in social and policy context ~ Michael Musheno and Steven Maynard-Moody Personalisation and adult social work: recasting professional discretion at the street level? ~ Kathryn Ellis Part Five: The management of street-level bureaucrats Bureaucratic, market or professional control? A theory on the relation between street-level task characteristics and the feasibility of control mechanisms ~ Duco Bannink, Frederique Six and Eelco van Wijk First-line supervisors as gate-keepers: rule processing by head teachers ~ Peter Hupe and Eva van Kooten Service workers on the electronic leash? Street-level bureaucrats in emerging information and communication technology work contexts ~ Tino Schuppan Part Six: The promise of professionalism Fulfilling the promise of professionalism in street-level practice ~ Paul van der Aa and Rik van Berkel Professionals and discretion in street-level bureaucracy ~ Tony Evans The moment of the street-level bureaucrats in a public employment service ~ Christopher Osiander and Joss Steinke Part Seven: Conclusion Conclusion: the present and future study of street-level bureaucracy ~ Peter Hupe, Michael Hill and Aurelien Buffat.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 203 citations exist upstream.