SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Measuring Service Quality For Strategic Planning And Analysis In Service Firms
0 references·16 citing·44 second hopsampled
Measuring Service Quality For Strategic Planning And Analysis In Service Firms (2011)Measuring Service Quality For Strategic P…SERVQUAL application and adaptation for educational service quality assessments in Russian higher education (2016)SERVQUAL application and adap…Classifying restaurant service quality attributes by using Kano model and IPA approach (2016)Classifying restaurant servic…Service Quality: A Case Study of Logistics Sector in Iskandar Malaysia Using SERVQUAL Model (2015)Service Quality: A Case Study…Improving university facilities services using Lean Six Sigma: a case study (2015)Improving university faciliti…Deconstructing Service Quality and Customer Satisfaction: Challenges and Directions for Future Research (2014)Deconstructing Service Qualit…Customer Loyalty Development: The Role Of Switching Costs (2013)Customer Loyalty Development:…IPA–Kano model: A new tool for categorising and diagnosing service quality attributes (2012)IPA–Kano model: A new tool fo…Service quality models in banking: a review (2011)Service quality models in ban…Exploring the nature of the relationships between service quality and customer loyalty: an attribute-level analysis (2007)Exploring the nature of the r…A Comparison of SERVQUAL and I-P Analysis: Measuring and Improving Service Quality in Egyptian Private Universities (2006)A Comparison of SERVQUAL and …Importance‐performance analysis for improving quality of campus food service (2004)Importance‐performance analys…Establishment and applications of the integrated model of service quality measurement (2003)Establishment and application…Toronto’s Image As a Destination: A Comparative Importance-Satisfaction Analysis by Origin of Visitor (2001)Toronto’s Image As a Destinat…Measurement and Management Issues in Customer Satisfaction Research: Review, Critique and Research Agenda: Part One (2001)Measurement and Management Is…Identifying needs of potential students in tertiary education for strategy development (1998)Identifying needs of potentia…Determinants of service quality and satisfaction in the auto casualty claims process (1998)Determinants of service quali…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects (2018)The role of trip purpose and hotel star rating on guests’ satisfaction and WOM (2018)Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts (2020)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Reflections on tourist satisfaction research: Past, present and future (2002)Postcards as affective image makers: An idle agent in destination marketing (2006)Relationships between Hofstede's cultural dimensions and tourist satisfaction: A cross-country cross-sample examination (2018)On the Evaluation of Structural Equation Models (1988)Service quality at banks and credit unions: what do their customers say? (2000)The measurement of perceived differences in service quality — The case of health spas in Slovenia (2002)The relative importance of service features in explaining customer satisfaction (2010)Attractive Quality and Must-Be Quality (1984)A multi‐attribute model of web site interactivity and customer satisfaction (2009)Using BPNN and DEMATEL to modify importance–performance analysis model – A study of the computer industry (2009)An application of the performance-evaluation model for e-learning quality in higher education (2014)Importance-Performance Analysis (1977)Measuring Service Quality: A Reexamination and Extension (1992)Students' perceptions of the value of the elements of an online learning environment: looking back in moving forward (2009)Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods (2020)Evolving to a New Dominant Logic for Marketing (2003)The effect of multi-channel service quality on mobile customer loyalty in an online-and-mobile retail context (2011)An exploratory study of marketing, physical and people related performance criteria in hotels (2012)The customer satisfaction‐customer loyalty relationship (2012)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Literature review on service quality in hospitality and tourism (1984-2014) (2017)The Motivation to Work (2017)An evaluation instrument and strategy implications of service attributes in LOHAS restaurants (2018)An IPA-Kano model for classifying and diagnosing airport service attributes (2020)An Assessment of the Image of Mexico as a Vacation Destination and the Influence of Geographical Location Upon That Image (1979)Motivations for pleasure vacation (1979)Country and destination image – different or similar image concepts? (2005)Planning for Film Tourism: Active Destination Image Management (2010)Competitive importance-performance analysis of an Australian wildlife park (2011)Fuzzy sets (1965)Fuzzy sets (1996)Sustainable supplier selection criteria classification for Indian iron and steel industry: a fuzzy modified Kano model approach (2019)Applying the Kano model to investigate the quality of transportation services at mega events (2021)How consumers’ perceptions differ towards the design features of mobile live streaming shopping platform: A mixed-method investigation of respondents from Taobao Live (2022)New applications for importance-performance analysis (IPA) in higher education (2017)Quality in higher education institutions: insights from the literature (2018)Service quality in higher education institutions: qualitative evidence from the students’ perspectives using Maslow hierarchy of needs (2020)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

No references inside the corpus for this window.

Cited by

  • 2001Toronto’s Image As a Destination: A Comparative Importance-Satisfaction Analysis by Origin of Visitor288 cited
  • 2012IPA–Kano model: A new tool for categorising and diagnosing service quality attributes137 cited
  • 2016SERVQUAL application and adaptation for educational service quality assessments in Russian higher education120 cited
  • 2003Establishment and applications of the integrated model of service quality measurement116 cited
  • 2014Deconstructing Service Quality and Customer Satisfaction: Challenges and Directions for Future Research107 cited
  • 2016Classifying restaurant service quality attributes by using Kano model and IPA approach97 cited
  • 1998Determinants of service quality and satisfaction in the auto casualty claims process97 cited
  • 2001Measurement and Management Issues in Customer Satisfaction Research: Review, Critique and Research Agenda: Part One91 cited
  • 2004Importance‐performance analysis for improving quality of campus food service88 cited
  • 2007Exploring the nature of the relationships between service quality and customer loyalty: an attribute-level analysis86 cited
  • 2011Service quality models in banking: a review85 cited
  • 2015Service Quality: A Case Study of Logistics Sector in Iskandar Malaysia Using SERVQUAL Model69 cited
  • 1998Identifying needs of potential students in tertiary education for strategy development

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

69 cited
  • 2013Customer Loyalty Development: The Role Of Switching Costs66 cited
  • 2006A Comparison of SERVQUAL and I-P Analysis: Measuring and Improving Service Quality in Egyptian Private Universities62 cited
  • 2015Improving university facilities services using Lean Six Sigma: a case study56 cited