Factors affecting Job Satisfaction of Pakistani Bankers

Abstract

Pakistani banking sector has emerged as key contributor to the economy in service sector since last decade, which may not be possible without extraordinary performance of the satisfied employees. Thus there is dire need to study factors affecting satisfaction level of bankers and identify reasons of such substantial growth of banking sector in Pakistan. No doubt, employee engagement due to conduce work environment, employee motivation and positive expectation from the job are the few factors that would have generated satisfied bankers at workplace. Consequently, this research study objective measures the effects of motivation, environment and expectation from job in banking industry which are subsets of commitment to the job satisfaction. Questionnaire is used for data collection to quantify the variables of interest. Target population consists of the cashier, officers and managers of banks in Lahore. 200 questionnaires were sent through mails and emails out of which 103 were returned with 51 % response rate. Data is collected from banks located at Lahore Pakistan. Results show that Job Environment (JE), Expectation from Job (EJ) and Employee Motivation (EM) at work place affect Job Satisfaction (JS) of bankers.

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