The Origin of Japanese Excellent Customer Service

Abstract

The culture of Japan has faced many changes greatly over the millennia from the country's prehistoric Jomon period to its modern culture.Japanese culture was influenced by the Asian, European, and Northern America cultures.Japanese inhabitants experienced a long years of isolation from the outside world, especially during the Tokugawa Shogunate period, until the arrival of "The Black Ships" and the Meiji period.Japan is a country with the exclusively excellent customer service 1 .There is no other country in the world that can compete with Japan in that.It's necessary to study Japanese culture and history in order to find the roots of almost perfect Japanese customer service.It is essential to learn and explore social, cultural and historical aspects of the country that has created Japanese hospitality or as it called in Japanese "omotenashi". Ⅱ Uniqueness of Japanese Culture 1 Geographical ReasonsJapan is a chain of Volcano Islands surrounded by sea that are isolated from other countries.Such kind of isolation served as a natural barrier from the enemies.The location of Japan was in its nature the country's protection.The chain of islands made it difficult to leave the country, thereby the harmony among population was essential for surviving.Japan has faced many natural disasters, due to the origin of the islands, such as earthquakes, volcano eruption, and storms, which result in distractions and many causalities.All that natural disasters made people of Japan work together in order to recover from such ashes.Two of the recent natural disasters in Japan were the earthquake in Kobe of 1994 and in Tohoku of 2011.Nicholas Kristof talked about Hanshin-Awaji Earthquake in Kobe 1995 in an article in the New York Times:The terrible earthquake in Kobe was the worst ever recorded in Japan.The 1995 Kobe earthquake (which killed more than 6,000 people and left 300,000 homeless).At the time of the earthquake I lived in Japan as Tokyo bureau chief for The New York Times.We can learn a lot from watching Japan.At the time of that event, the Japanese were truly noble in their perseverance, stoicism and orderliness.There's a

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 5 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.