SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
QUALITY ASSESSMENT OF ACADEMIC LIBRARY PERFORMANCE: THE CASE OF AN IRANIAN ACADEMIC LIBRARY
16 references·3 citing·37 second hop
QUALITY ASSESSMENT OF ACADEMIC LIBRARY PERFORMANCE: THE CASE OF AN IRANIAN ACADEMIC LIBRARY (2009)QUALITY ASSESSMENT OF ACADEMIC LIBRARY PE…Bridging the digital divide (2008)Bridging the digital divideLibQUAL+TM at Rhodes University Library (2007)LibQUAL+TM at Rhodes Universi…The new library user in Sweden (2006)The new library user in SwedenSo which score on the LibQual+™ tells me if library users are satisfied? (2005)So which score on the LibQual…Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Importance‐performance analys…LibQUAL+TM: preliminary results from 2002 (2003)LibQUAL+TM: preliminary resul…The Digital Divide Index. A Measure Of Social Inequalities In The Adoption Of ICT (2002)The Digital Divide Index. A M…Extracting meaningful measures of user satisfaction from LibQUAL+™ for the University Libraries at Virginia Tech (2002)Extracting meaningful measure…Academic library performance measures and undergraduates' library use and educational outcomes (2002)Academic library performance …Determining quality in academic libraries (1996)Determining quality in academ…Changing the concept and measure of service quality in academic libraries (1996)Changing the concept and meas…Quality in information services: Do users and librarians differ in their expectations? (1995)Quality in information servic…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Role of the Work Environment as a Mediation for the Effect of Leadership Style on the Performance of Banking Institution Employees (2023)The Role of the Work Environm…FACTORS INFLUENCING ON EMPLOYEE PERFORMANCE OF PRODUCTION DEPARTMENT ON THE MANUFACTURING FOOD INDUSTRY IN INDONESIA (2017)FACTORS INFLUENCING ON EMPLOY…Application of key performance indicators (KPIs) in the UAE public libraries:An analytical study (2015)Application of key performanc…Zen and the Art of Motorcycle Maintenance: An Inquiry into Values (1974)Defining and Measuring the Library’s Impact on Campuswide Outcomes (1998)Evaluation Research: An Overview (2006)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Service Quality Model and its Marketing Implications (1984)Measuring service quality: current thinking and future requirements (1999)Measuring service quality at yale university’s libraries (2000)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)How College Affects Students: Findings and Insights From Twenty Years of Research. (1992)Higher Education: Handbook of Theory and Research (2007)Digest of Education Statistics (2014)Investigating the Relationship of Library Usage to Student Outcomes (2016)From the Classroom to the Boardroom: The Impact of Information Literacy Instruction on Workplace Research Skills (2017)The Impact of Academic Library Resources on Undergraduates’ Degree Completion (2017)Scale Development : Theory and Applications (1991)Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2006)Service quality in higher education: The role of student expectations (2007)Examining student satisfaction with higher education services (2010)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Mass Media Flow and Differential Growth in Knowledge (1970)The Information Age: Economy, Society and Culture (1999)Attitudes and the Digital Divide: Attitude Measurement as Instrument to Predict Internet Usage (2009)Enabling Social Sustainability of E-Participation through Mobile Technology (2013)Elementary school teachers' ICT use in the classroom and their motivators for using ICT (2014)Diffusion of Innovations 1 (2019)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education497 cited
  • 1996Changing the concept and measure of service quality in academic libraries263 cited
  • 1996Determining quality in academic libraries83 cited
  • 2002The Digital Divide Index. A Measure Of Social Inequalities In The Adoption Of ICT82 cited
  • 2002Academic library performance measures and undergraduates' library use and educational outcomes75 cited
  • 1995Quality in information services: Do users and librarians differ in their expectations?74 cited
  • 2008Bridging the digital divide68 cited
  • 2005So which score on the LibQual+™ tells me if library users are satisfied?58 cited
  • 2003LibQUAL+TM: preliminary results from 200235 cited
  • 2006The new library user in Sweden32 cited
  • 2002

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Extracting meaningful measures of user satisfaction from LibQUAL+™ for the University Libraries at Virginia Tech
26 cited
  • 2007LibQUAL+TM at Rhodes University Library26 cited
  • Cited by

    • 2017FACTORS INFLUENCING ON EMPLOYEE PERFORMANCE OF PRODUCTION DEPARTMENT ON THE MANUFACTURING FOOD INDUSTRY IN INDONESIA11 cited
    • 2015Application of key performance indicators (KPIs) in the UAE public libraries:An analytical study6 cited
    • 2023The Role of the Work Environment as a Mediation for the Effect of Leadership Style on the Performance of Banking Institution Employees2 cited