. O R I G I N A L P A P E R.r . Human Resources' Satisfaction in the Healthcare Sector: A Case of a Specialized Not-For-Profit Hospital in Greece

Abstract

Background: In the healthcare sector, a traditionally resource -intensive sector, Human Resources stand at the centre of the discussion on efficiency and perf ormance improvement, and, ultimately, improved quality of care provided to patients and citizens. In the l ight of their important role in the internal develo pment of the organisation and the externally realized “added value”, employees are the targets of various communication efforts, either upwards or downwards, by human resource departments, which aim primarily at asserting the satisfaction employees g et from their job. Aim: This paper presents the findings of a satisfaction survey conducted among healthcare employees in a specialized, not-for-profit hospital in Greece. Methodology: To conduct this research and measure healthcare em ployees’ satisfaction, the authors created and used a novel questionnaire in 244 emplo yees of a hospital. The hospital, although a part of the Greek National Health Service (NHS), enjoys a unique legal status, which gives room for manoeuvre and managerial flexibility. Results: The survey showed that, despite the fact that empl oyees lack the benefit of permanency of the public servant status that the rest of the NHS staf f enjoy in Greece, they are quite satisfied with th eir jobs. They all, irrespective of grade and specialization, expressed satisfaction with the following: (a) the working environment, (b) the working hours and (c) the anxi ety caused by work. Nonetheless, with the exception of higher-level medical personnel, employees seemed di ssatisfied with their salaries, promotional opportunities and education. It appeared as well th at an employees’ satisfaction survey: (a) can suppo rt the efforts of a healthcare organisation to get ISO cer tification and (b) enhances the communication betwe en the management team and the employees. Conclusions: It is open for discussion whether these findings would be either valid in a longer term perspective or transferable and directly applicable to different organisational settings.

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