Identifying and Ranking the Effective Factors on the Organizational Indifference through Fuzzy Analytical Hierarchy Process (FAHP) (Damavand Municipality as a Case Study)

Abstract

The purpose of this study is to recognize and rank the effective factors on the organizational indifference from employees’ perspective in Damavand municipality. This research is a practical study from purpose perspective and is a descriptive study from methodological view. In order to rank the effective factors on the organizational indifference, Fuzzy Analytical Hierarchy Process has been used. A Delphi method and a Standardized questionnaire that was developed by Danaeifard (2010)have been used for collecting the data. The results of this study reveal that the structural, managerial, motivational, and personal factors are the main effective factors on the organizational indifference in Damavand municipality respectively. The most effective factor in structural factors is bureaucracy, discrimination in the managerial factors, low salary in the motivational factors, and lack of knowledge about individual abilities in the personal factors.

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