Predictors and Outcome of Business Intelligence System Implementation: A Perspective of Manufacturers in Malaysia

Abstract

As information technology advances from time to time, Business Intelligence (BI) is becoming a powerful tool in decision making process in enterprise environment. A good decision support instrument should assist decision makers in planning and arranging good strategy to achieve company goals in today's dynamic business environment. This purpose of this study is to identify the predictors and outcome of BI system implementation for manufacturers in a developing country, Malaysia. Data was collected via questionnaire from manufacturing companies in Malaysia and Partial Least Square (PLS) of Structured Equation Modeling (SEM) was used to analyze the data collected based on the hypotheses derived from the research framework. Interestingly, technology compatibility, top management support, BI related cost and vendor accessibility are crucial predictors affecting the BI system adoption for Malaysian manufacturers. In addition, the implementation of BI has significant impact on firm performance.

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