Article2013

Evaluating the Quality of Software in ERP Systems Using the ISO 9126 Model

Thamer Ahmad Alrawashdeh · Mohammad I. Muhairat · Ahmad Althunibat

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ERP Systems Implementation and Impact Engineering and Information Technology Software Engineering Techniques and Practices

Abstract

�� This paper presents the quality model of enterprise resource planning (ERP) systems by adapting the ISO9126 standard. This model is used to verify that whether the implementation of ERP systems will succeed or fail in higher educational institutions. Six quality characteristics are suggested to be minimum requirements for creating the quality model of ERP systems, including functionality, reliability, usability, efficiency, maintainability, and portability of ERP systems. The quality characteristics could not be measured directly. Thus in this study, they are divided into twenty seven subcharacteristics.

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2003ERP plans and decision-support benefits 2005Implementing ERP systems in higher education institutions 2001Higher Education ERP: Lessons Learned.

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2017Investigating the construct validity of quality measures influencing online shopping in a South African context

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