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Relationship between sales force reputation and customer behavior: Role of experiential value added by sales force
16 references·7 citing·37 second hop
Relationship between sales force reputation and customer behavior: Role of experiential value added by sales force (2015)Relationship between sales force reputati…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Testing Structural Equation Models. (1994)Testing Structural Equation M…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The cornerstones of competitive advantage: A resource‐based view (1993)The cornerstones of competiti…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Competitive advantage, creating and sustaining superior performance (1985)Competitive advantage, creati…A resource‐based view of the firm (1984)A resource‐based view of the …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Homo Ludens: A Study of the Play-Element in Culture. (1951)Homo Ludens: A Study of the P…Examining the Influence of COVID 19 Pandemic in Changing Customers' Orientation towards E-Shopping (2020)Examining the Influence of CO…“How does customer perception of salespeople influence the relationship? A study in an emerging economy” (2019)“How does customer perception…Stories and metaphors in retail selling (2018)Stories and metaphors in reta…Influence of social capital on customer’s relationship satisfaction in the Pakistani banking industry (2017)Influence of social capital o…Effect of salesperson personality on sales performance from the customer’s perspective (2017)Effect of salesperson persona…Modeling the Factors that Influence Employee Attitude and Service Delivery Behavior among Higher Education Professionals (2016)Modeling the Factors that Inf…Learning to foresee the effects of social identity complexity and need for social approval on technology brand loyalty (2016)Learning to foresee the effec…Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)Dynamic capabilities and strategic management (1997)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1984A resource‐based view of the firm25,618 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1994Testing Structural Equation Models.14,120 cited
  • 1993The cornerstones of competitive advantage: A resource‐based view10,742 cited
  • 1985Competitive advantage, creating and sustaining superior performance10,284 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework

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6,599 cited
  • 1951Homo Ludens: A Study of the Play-Element in Culture.6,561 cited
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    • 2018Stories and metaphors in retail selling21 cited
    • 2016Learning to foresee the effects of social identity complexity and need for social approval on technology brand loyalty20 cited
    • 2016Modeling the Factors that Influence Employee Attitude and Service Delivery Behavior among Higher Education Professionals1 cited