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APPLICATION OF ISO 9001 AND EFQM EXCELLENCE MODEL WITHIN HIGHER EDUCATION INSTITUTIONS: PRACTICAL EXPERIENCES ANALYSIS
16 references·0 citing·47 second hop
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References

  • 2009ISO 9001 certification research: questions, answers and approaches396 cited
  • 2004Implementation of EFQM excellence model self‐assessment in the UK higher education sector – lessons learned from other sectors150 cited
  • 2002The need for education and training in the use of the EFQM model for quality management in UK higher education institutions128 cited
  • 2003The importance of internal aspects in quality improvement111 cited
  • 2003Managing quality in higher education: a Malaysian case study92 cited
  • 2006An EFQM model self‐assessment exercise at a Spanish university73 cited
  • 2007The effect of academic culture on the implementation of the EFQM Excellence Model in UK universities71 cited
  • 1998Quality and ISO 9000 in educational organizations56 cited
  • 2000A critical review of the business excellence quality model applied to further education colleges50 cited
  • 2012The impacts and success factors of ISO 9001 in education46 cited
  • 2012TQM dimensions and their interrelationships in ISO certified engineering institutes of India45 cited
  • 2007EFQM model self‐assessment using a questionnaire approach in university administrative services41 cited
  • 2010Adoption of ISO‐oriented quality management system in Greek universities35 cited
  • 2006ISO 9000 in Education: A Comparison between the United States and England

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34 cited
  • 2010Self‐assessment processes: the importance of follow‐up for success34 cited
  • 2005The EFQM Excellence Model for Deploying Quality Management: A British‐Russian Journey33 cited
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