Information Technology, Complementarities and Three Measures of Organizational Performance: Empirical Evidence from Spain

Ana Gargallo Castel · Carmen Galve‐Górriz

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Information Technology Governance and Strategy Economic Growth and Productivity ICT Impact and Policies

Abstract

The organizational impact of Information and Communication Technology (ICT) has generated considerable interest among academics in recent years. Nevertheless, though literature on this subject has grown substantially, research on Spanish firms has been scarcer. Therefore, it is necessary to examine the question in more detail. In this paper, survey data from 1225 Spanish firms has been used to analyze the impact of ICT and diverse complementary elements on three productivity measures. The results show the importance of organizational human capital in order to increase the benefits of ICT.

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2004Firm resources and sustained competitive advantage 1984A resource‐based view of the firm 1993The cornerstones of competitive advantage: A resource‐based view 2000A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 2002Information Technology, Workplace Organization, and the Demand for Skilled Labor: Firm-Level Evidence 1993The productivity paradox of information technology 1996Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending 1997Information technology as competitive advantage: the role of human, business, and technology resources

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