Effects of Organizational Work Conditions on Employee Job Satisfaction in the Hotel Industry in Kenya

Abstract

Employees are considered as the most valuable resource and asset to an organization. Qualified and motivated employees create and deliver value out of other organizational resources. Dynamic and progressive organizations endeavour to attract and retain the right people for the right jobs at the right time through creating and sustaining their motivation in changing circumstances. Employee job satisfaction is essential to customer satisfaction and organization productivity in competitive environment. Employees value work conditions as essential ingredients to their satisfaction; requiring regular surveys to determine and improve on variables that are critical to improving job satisfaction. The purpose of the study was to assess the effects of organizational work conditions on employee job satisfaction in the hotel industry in Kenya. The study adopted a decripto-explanatory study design, covering a stratified sample of 84 drawn from 170 employees of hotels in Nakuru, Kenya. A self-administered questionnaire was used to collect data; analyzed through descriptive and inferential statistics. The study achieved a response rate of 80.85%. There was high employee job satisfaction with working conditions which had a strong and positive correlation with employee job satisfaction with correlation coefficient of 0.839. Satisfaction with remuneration was rated at 81%, with a strong and positive correlation with employee job satisfaction with coefficient of 0.854. Satisfaction with promotion system was rated at 79%, and was positively correlated with employee job satisfaction at 0.448. The overall employee job satisfaction in the hotel industry was mean-rated at 3.368 out of a total score of 5. The three independent variables accounted for 80% of variations in employee job satisfaction and were thus critical in employee job satisfaction. To improve on employee job satisfaction, the hotel management should provide training and development opportunities for staff to enhance their working skills; regularly review working conditions and other terms of service; specifically promotion system in tandem with industry trends to make it more competitive.

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