Student and other higher education surveys constitute an important aspect of institutional research. In particular such surveys provide decision support to the institution, as well as underpinning many of the quality and planning processes within universities. Student experience surveys are particularly important in a climate of accountability and an increasingly diverse student population. Accordingly, this paper reports on a student survey undertaken within a University of Technology in 2008, covering perceptions of the learning and teaching environment, including the Course Experience Questionnaire good teaching and overall satisfaction items. Given the increasing diversity of the student body, survey findings were cross-tabulated against a number of demographic and related variables to ascertain their effects on student perceptions of learning and teaching. A key finding of the study is that whichever way the data is segmented, the students were found to be dissatisfied with their workload. Inter alia it is suggested that the students be provided with workshops on effective time management to at least partially traverse their difficulties in this respect. Volume 7 Number 1 2009 JIRSEA 6
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