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ELECTRONIC SELF-CHECKOUT SYSTEM VS CASHIER OPERATED SYSTEM: A PERFORMANCE BASED COMPARATIVE ANALYSIS
16 references·1 citing·44 second hop
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1965A Theory of the Allocation of Time10,338 cited
  • 1985An attributional theory of achievement motivation and emotion.7,833 cited
  • 1987Discrete Choice Analysis: Theory and Application to Travel Demand.5,542 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
  • 1943Defining the 'field at a given time.'1,018 cited
  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 1987A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport618 cited
  • 1996The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions512 cited
  • 1996What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation470 cited
  • 1987OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing460 cited

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  • 1989Introduction to Queuing Theory456 cited
  • 1984Subjective vs. Objective Time Measures: A Note on the Perception of Time in Consumer Behavior394 cited
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    • 2015An Empirical Analysis of Queuing Model and Queuing Behaviour in Relation to Customer Satisfaction at Jkuat Students Finance Office13 cited