Working Environment Factors that Affect Quality of Work Life among Attendants in Petrol Stations in Kitale Town in Kenya

Abstract

This research sought to establish working environment factors that affect Quality of Work Life among petrol station attendants in Kitale town. The objective of the study was to identify working environment aspects that affect Quality of Work Life among petrol station attendants. This study was an exploratory survey, carried out in 17 petrol stations that are located in Kitale Town, Kenya. The target population comprised 17 station managers and 170 attendants, out of which a sample of 102 respondents was selected: Seventeen (17) Petrol Station Managers using non – probabilistic purposeful sampling and eighty five (85) attendants using simple random sampling. The study used a questionnaire as an instrument for data collection. Data collected was both quantitative and qualitative, and analysis was basic descriptive in nature. The study revealed that poor safety and health, work pressure or stress, and provision of inadequate working tools are environmental aspects that bring about poor Quality of Working Life experiences at petrol stations. In conclusion, the findings were examined and then the implications discussed. General recommendations were made for the improvement of Quality of Work Life among petrol station attendants.

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