ASSESSMENT OF THE RELATIONSHIP BETWEEN EMPLOYEE MOTIVATION AND EMPLOYEE PERFORMANCE AT A BANK IN GHANA

Abstract

In the banking industry both monetary and non-monetary incentives used to motivate employees contribute to increase employee morale and job performance. To assess the relationship between employee motivation and employee performance, the researcher used cross-sectional survey to solicit the opinions of 200 employees from a commercial bank in Ghana for the assessment. The findings revealed that there was a significant and positive relationship between the use of recognition, advancement, safety and job security, and employee performance at the bank. Statistical test using multiple linear regression analysis resulted that the overall effect of employee motivation on employee performance at the bank was not significant at 95% confidence level (P>.05). The researcher recommended that the bank should take steps to improve upon the financial rewards of the employees and involve them in the decision-making process in order to get the employees contribute their maximum effort to improve their performances at the bank.

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