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Internal marketing builds service quality. · Study

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ArticleInternal marketing builds service quality.

W B Joseph1996

Article1996

Internal marketing builds service quality.

191 citations·0/0 files stored·PubMed

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Customer Service Quality and Loyalty Healthcare Quality and Management Patient Satisfaction in Healthcare

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2014The moderating effect of cultural congruence on the internal marketing practice and employee satisfaction relationship: An empirical examination of Australian and Taiwanese born tourism employees 2015Differences in service quality perceptions of stakeholders in the hotel industry 2017Enhancing firm performance through internal market orientation and employee organizational commitment 2010Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction 2005Antecedents and outcomes of service recovery performance in a public health‐care environment 2009Internal marketing, organisational culture, job satisfaction, and organisational performance in non-life insurance 2008How to improve service quality: Internal marketing as a determining factor 2013Internal marketing, internal branding, and organisational outcomes: The moderating role of perceived goal congruence

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Year1996

Typearticle

Published1996-01-01

VenuePubMed

Languageen

Citations191

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW21883396

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