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• 2014The moderating effect of cultural congruence on the internal marketing practice and employee satisfaction relationship: An empirical examination of Australian and Taiwanese born tourism employees133 cited
• 2015Differences in service quality perceptions of stakeholders in the hotel industry128 cited
• 2017Enhancing firm performance through internal market orientation and employee organizational commitment123 cited
• 2010Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction120 cited
• 2005Antecedents and outcomes of service recovery performance in a public health‐care environment119 cited
• 2009Internal marketing, organisational culture, job satisfaction, and organisational performance in non-life insurance111 cited
• 2008How to improve service quality: Internal marketing as a determining factor110 cited
• 2013Internal marketing, internal branding, and organisational outcomes: The moderating role of perceived goal congruence103 cited
• 2007Service Orientation: Its Impact on Business Performance in the Medical Service Industry97 cited
• 2022Can both entrepreneurial and ethical leadership shape employees’ service innovative behavior?94 cited
• 2010Management commitment to service quality and service recovery performance82 cited
• 2001An empirical assessment of internal customer service81 cited