The Acceptance of Workplace Users for a New IT with Mandatory Use

Abstract

The paper discusses the acceptance of workplace users for a new information technology (IT) with mandatory use. The learning intention of users is employed to define the acceptance. Through three intermediate variables, workload pressure, perceived ease of use, and perceived usefulness, four exogenous variables including computer knowledge of users, technology support, subjective norms, and training were investigated to analyse the determinants that affect the learning intention. For the above analysis, a causal model with an IT of Enterprise Resources Planning (ERP) systems was constructed. As an empirical study, 112 workplace users were sampled to validate the model. The results indicated that, except training factor, all of the exogenous variables have significant direct or indirect effects on user learning intention respectively. The training factor, even though does not affect the user learning intention, has significant relations with technology support and subjective norms. The results provide both theoretical and practical implications for organizations in implementing new IT with mandatory use, especially the IT of ERP systems.

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