SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Service with a smile: Does the type of smile matter? · Study

ArticleShelves

ArticleService with a smile: Does the type of smile matter?

Susan A. Andrzejewski2015

Article2015

Service with a smile: Does the type of smile matter?

Susan A. Andrzejewski · Emily C. Mooney

76 citations·0/0 files stored·Journal of Retailing and Consumer Services

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty AI in Service Interactions Emotional Labor in Professions

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 76 citations exist upstream.

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1996The Behavioral Consequences of Service Quality 1984The Managed Heart: Commercialization of Human Feeling 2002A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition.1978Facial Action Coding System 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1993Emotional Labor in Service Roles: The Influence of Identity

Cited by

2021Service authenticity and its effect on positive emotions 2022Revisiting the effects of smile intensity on judgments of warmth and competence: The role of industry context 2019The effect of ad smiles on consumer attitudes and intentions: Influence of model gender and consumer gender 2021Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?2018

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2008Revisiting the smiling service worker and customer satisfactionarticle · 17 shared references 2004Is “service with a smile” enough? Authenticity of positive displays during service encountersarticle · 16 shared references 2017Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service reactionsarticle · 12 shared references 2018Connection or competencearticle · 11 shared references 2016Customer response to interactional service experiencearticle · 11 shared references 2012From bad to worsearticle · 10 shared references

Details

Year2015

Typearticle

Published2015-12-11

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations76

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.jretconser.2015.11.010

openalex_workW2190131407

Links

Imported from OpenAlex (CC0) — nothing here is generated.

To smile or not to smile – an eye-tracking study on service recovery

2019Judging by the wristwatch: Salespersons’ responses to status signals and stereotypes of luxury clients

2021Positive gender congruency effects on shopper responses: Field evidence from a gender egalitarian culture

2017Embodied Value Co-creation: A Turn-taking Perspective on Service Encounter Interactions