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Service delivery systems: the transformational context · Study

ReportService delivery systems: the transformational context

Frédéric Ponsignon2007

OA

Reportgreen2007

Service delivery systems: the transformational context

Frédéric Ponsignon · Andi Smart · Roger Maull

8 citations·0/0 files stored·Open Research Exeter (University of Exeter)

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Service and Product Innovation Customer Service Quality and Loyalty Outsourcing and Supply Chain Management

Abstract

Draft of article accepted for publication in Journal of Service Research

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2003Evolving to a New Dominant Logic for Marketing 1979The Social Psychology of Organizations.1981Systems Thinking, Systems Practice 1991Refinement and reassessment of the SERVQUAL scale.1994Putting the Service-Profit Chain to Work 1977General System Theory: Foundations, Development, Applications

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2013A unified framework for the design of service systems

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Details

Year2007

Typereport

Published2007-01-01

VenueOpen Research Exeter (University of Exeter)

Languageen

Citations8

Files0 public / 0

ShelfService and Product Innovation

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openalex_workW2200724035

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