The Impact of Training and Development on Performance of Officers of Select Public Sector Banks for Sustainable Human Development: A Study

Abstract

This paper is based on an empirical (Survey) study covers only the public sector banks (PSB’s) operating in Bangalore, India and their officers regarding the impact of training and development of officers on their performance. It also explains that training and development has impact on employee’s skills, knowledge, attitudes and behavior, job performance, productivity which means the officers feel to work for the benefit of the bank if they find training and development to be for their benefit. If the subjects of the training and development were pertinent to the officer’s job interest, they find the training and development to be more interesting, innovative and work towards the benefit of the organization. The officers want to the training to be more specific towards their jobs so that they can utilize that on their jobs. Training in public sector banks is traditional in approach and normally concentrates on the improvement of operative skills, interpersonal skills, decision-making skills, or a combination of these yes, wonder of wonders, any mention of customer or customer service is absent. No wonder when one enters into a public sector bank this is what one gets to see, the employees with their heads bent down are busy with their work. The customer seems to be an intrusion to them and their institution. Nationalisation; has invariably given them an aura of a government organisation. The staff here is assured of a permanent job with benefits, and there is no incentive for customer care or high performance.Periodically, the impact of training and development programmes on the trainee’s needs to be appraised so correction, if needed, can be incorporated along the way so that every rupee spent on the programmes will have been spent productively, Hence this study “the training and development on the performance of officers of select public sector banks in Bangalore” has been taken up. The survey method has been used for this study. Data required for the research was collected from both primary and secondary sources. Primary data was collected from PSBs and PSB officers by administering Interview Schedules. In addition, the researcher interacted extensively with the top managements of the respondent PSBs in general to elicit their views and comments on the topic under study.

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