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The Service Imperative in the Retailing Industry
16 references·0 citing·45 second hop
The Service Imperative in the Retailing Industry (2011)The Service Imperative in the Retailing I…Operations management (2010)Operations managementTechnology readiness and the evaluation and adoption of self-service technologies (2005)Technology readiness and the …The influence of technology anxiety on consumer use and experiences with self-service technologies (2003)The influence of technology a…Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes (2003)Intentions to Use Self-Servic…Generation Y female consumer decision‐making styles (2003)Generation Y female consumer …Aligning supply chain strategies with product uncertainties (2003)Aligning supply chain strateg…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…Aligning Supply Chain Strategies with Product Uncertainties (2002)Aligning Supply Chain Strateg…Arcs of integration: an international study of supply chain strategies (2001)Arcs of integration: an inter…A framework of supply chain management literature (2001)A framework of supply chain m…The Role of the Internet in Supply Chain Management (2000)The Role of the Internet in S…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Alliance Advantage: The Art of Creating Value Through Partnering (1998)Alliance Advantage: The Art o…Generations: The History of America's Future, 1584 to 2069 (1991)Generations: The History of A…Electronic markets and electronic hierarchies (1987)Electronic markets and electr…Marketing: Theory and Practice (1983)Marketing: Theory and PracticeLogistics Alliances: The European Experience (1994)A Resource-Based Theory of Strategic Alliances (2000)Learning and protection of proprietary assets in strategic alliances: building relational capital (2000)Trust as an Organizing Principle (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift. (2007)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)The Nature of the Firm (1937)Markets and Hierarchies (1975)Transaction-Cost Economics: The Governance of Contractual Relations (1979)Studying Information Technology in Organizations: Research Approaches and Assumptions (1991)The interdisciplinary study of coordination (1994)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)What is the Right Supply Chain for Your Product (1997)Global supply chain risk management strategies (2008)Identifying risk issues and research advancements in supply chain risk management (2010)The bullwhip effect in supply chains (2015)Empirical investigation of data analytics capability and organizational flexibility as complements to supply chain resilience (2019)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Information Technology Usage: A Test of Competing Models (1995)An Updated and Streamlined Technology Readiness Index (2014)Diffusion of Innovations 1 (2019)Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses (2019)Adoption of AI-based chatbots for hospitality and tourism (2020)Information Distortion in a Supply Chain: The Bullwhip Effect (1997)Supply Chain Management: Implementation Issues and Research Opportunities (1998)The impact of supply chain management practices on competitive advantage and organizational performance (2004)From a literature review to a conceptual framework for sustainable supply chain management (2008)The impact of supply chain integration on performance: A contingency and configuration approach (2009)The critical incident technique. (1954)Zero defections: quality comes to services. (1990)Satisfaction: a behavioral perspective on the consumer (2010)Understanding Customer Experience Throughout the Customer Journey (2016)Artificial Intelligence in Service (2018)Educating the Net Generation (2005)Egos Inflating Over Time: A Cross‐Temporal Meta‐Analysis of the Narcissistic Personality Inventory (2008)Changes in Dispositional Empathy in American College Students Over Time: A Meta-Analysis (2010)An exploration towards a production theory and its application to construction (2000)Mass customization: Literature review and research directions (2001)Action research for operations management (2002)How Do Suppliers Benefit from Information Technology Use in Supply Chain Relationships?1 (2004)Managing Disruption Risks in Supply Chains (2005)
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References

  • 1987Electronic markets and electronic hierarchies3,003 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,929 cited
  • 2001Arcs of integration: an international study of supply chain strategies2,540 cited
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  • 1998Alliance Advantage: The Art of Creating Value Through Partnering1,233 cited
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  • 2003Generation Y female consumer decision‐making styles584 cited
  • 2005Technology readiness and the evaluation and adoption of self-service technologies512 cited
  • 2000The Role of the Internet in Supply Chain Management

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425 cited
  • 2003Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes409 cited
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