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The Service Imperative in the Retailing Industry · Study

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ChapterThe Service Imperative in the Retailing Industry

Minjeong Kim2011

Chapter2011

The Service Imperative in the Retailing Industry

Minjeong Kim · Jay A. Kandampully

5 citations·0/0 files stored·Springer eBooks

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Customer Service Quality and Loyalty Consumer Retail Behavior Studies Service and Product Innovation

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References

1987Electronic markets and electronic hierarchies 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters 2001Arcs of integration: an international study of supply chain strategies 1991Generations: The History of America's Future, 1584 to 2069 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors 2010Operations management 2003The influence of technology anxiety on consumer use and experiences with self-service technologies 1998Alliance Advantage: The Art of Creating Value Through Partnering

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2011Service as the New Paradigm in Retailingchapter · 9 shared references 2016The effect of self-checkout quality on customer satisfaction and repatronage in a retail contextarticle · 7 shared references 2018Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfactionarticle · 6 shared references 2006Why consumers use and do not use technology‐enabled servicesarticle · 6 shared references 2012Customer choice of self‐service technology: the roles of situational influences and past experiencearticle · 6 shared references 2011Tourists' adoption of self-service technologies at resort hotelsarticle · 6 shared references

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Year2011

Typechapter

Published2011-11-11

VenueSpringer eBooks

Languageen

Citations5

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/978-1-4614-1554-1_2

openalex_workW2208049783

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