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Customer Satisfaction and Brand Switching Intention: A Study of Mobile Services in Saudi Arabia
16 references·1 citing·51 second hop
Customer Satisfaction and Brand Switching Intention: A Study of Mobile Services in Saudi Arabia (2015)Customer Satisfaction and Brand Switching…Factors affecting mobile users' switching intentions: a comparative study between the brazilian and german markets (2013)Factors affecting mobile user…Customer Satisfaction in the Mobile Telecom Industry in Bahrain: Antecedents and Consequences (2012)Customer Satisfaction in the …Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study (2012)Are customer satisfaction and…The Relationship between E- Service Quality and Ease of Use On Customer Relationship Management (CRM) Performance: An Empirical Investigation In Jordan Mobile Phone Services (2010)The Relationship between E- S…Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece (2010)Investigating the impact of s…Factors Influencing Customer Loyalty of Mobile Phone Service: Empirical Evidence from Koreans (2010)Factors Influencing Customer …Customer service in the retention of mobile phone users in Nigeria (2008)Customer service in the reten…Customer satisfaction factors of mobile commerce in Korea (2008)Customer satisfaction factors…The influence of price fairness on customer satisfaction: an empirical test in the context of automobile purchases (2007)The influence of price fairne…Customers' Reactions to Price Increases: Do Customer Satisfaction and Perceived Motive Fairness Matter? (2004)Customers' Reactions to Price…What You Don't Know About Customer-Perceived Quality: The Role of Customer Expectation Distributions (1999)What You Don't Know About Cus…Customer Satisfaction in the Hong Kong Mobile Phone Industry (1999)Customer Satisfaction in the …Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach (1999)Attribute-Level Performance, …Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Determinant Factors of Customers Switching Behavior to Customer Satisfaction and Loyalty in Online Transportation Users in Bandung (2020)Determinant Factors of Custom…Review of Psychometric theory (2nd ed.). 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(1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Structural Equations with Latent Variables. (1991)Measuring Service Quality: A Reexamination and Extension (1992)MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER (2003)Major Moderators Influencing the Relationships of Service Quality, Customer Satisfaction and Customer Loyalty (2013)An empirical model of home internet services quality in Thailand (2014)Judgment under Uncertainty: Heuristics and Biases (1974)Prospect Theory: An Analysis of Decision under Risk (1979)A survey analysis of service quality for domestic airlines (2002)Customer Satisfaction in Virtual Environments: A Study of Online Investing (2003)The effects of social- and self-motives on the intentions to share positive and negative word of mouth (2013)An Index of Factorial Simplicity (1974)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)Service quality, customer satisfaction and loyalty in automobile repair services sector (2015)Role of value for money and service quality on behavioural intention: A study of full service and low cost airlines (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Comparative fit indexes in structural models. (1990)An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector (2007)Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction (2015)The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust (2020)A Theory of Cognitive Dissonance (1957)Structural Equations with Latent Variables (1989)A Longitudinal Model of Continued IS Use: An Integrative View of Four Mechanisms Underlying Postadoption Phenomena (2005)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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References

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  • 2012

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Customer Satisfaction in the Mobile Telecom Industry in Bahrain: Antecedents and Consequences
43 cited
  • 2013Factors affecting mobile users' switching intentions: a comparative study between the brazilian and german markets37 cited
  • 2010The Relationship between E- Service Quality and Ease of Use On Customer Relationship Management (CRM) Performance: An Empirical Investigation In Jordan Mobile Phone Services32 cited
  • Cited by

    • 2020Determinant Factors of Customers Switching Behavior to Customer Satisfaction and Loyalty in Online Transportation Users in Bandung23 cited